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  1. Technology Decision-Making in a Semi-Urban ICU: An Intensivist's Dilemma
    Operations Management Technology Decision-Making in a Semi-Urban ICU: An Intensivist's Dilemma

    Set in April 2017, this case centers around the digital technology dilemma facing the protagonist Dr. Vimohan, the chief intensivist of Prashant Hospital. The case describes the critical challenges afflicting the intensive care unit (ICU) of the hospital. It then follows Dr. Vimohan as he visits the Bengaluru headquarters of Cloudphysician Healthcare, a Tele-ICU provider. The visit leaves Dr. Vimohan wondering whether he can leverage the Tele-ICU solution to overcome the challenges at Prashant Hospital. He instinctively knew that he would need to use a combination of qualitative and quantitative analysis to resolve this dilemma.

    Learning Objective

    The case study enables critical thinking and decision-making to address the business situation. Assessing the pros and cons of a potential technology solution, examining the readiness of an organization and devising a framework for effective stakeholder and change management are some of the key concepts. Associated tools include cost-benefit analysis, net present value (NPV) analysis, force-field analysis, and change-readiness assessment, in addition to a brief discussion on SWOT analysis.

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    Published: Jan 10, 2021
    ₹399.00
  2. Instagram Influencer Marketing: Creating a Winning Strategy
    Marketing Instagram Influencer Marketing: Creating a Winning Strategy

    On August 9, 2020, Sean Jean De Ville, who had recently joined French fashion and cosmetics giant Satix as digital marketing head of the shampoo products division, was preparing for his first meeting with the CEO. He had been tasked to explore the viability of employing influencer marketing on Instagram. This would be a new promotional vehicle for the company, which had traditionally used billboards, print, and limited digital advertisements. He was also told that a budget of USD 500,000 would be allocated for influencer marketing and that the boss was anxious to get his insights and recommendations.

    Learning Objective

    • how influencer marketing works • how to decide on which influencer or influencers to employ • the key metrics involved in assessing an influencer marketing strategy • how to measure the marketing effectiveness of influencers, and • how to ask questions that go beyond the data to come up with relevant insights that will enhance the effectiveness of your expenditure(s).

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    ₹399.00
  3. Nizamabad Constituency 2019 Mega Elections (A): Attempting the Improbable
    Operations Management Nizamabad Constituency 2019 Mega Elections (A): Attempting the Improbable

    During the Indian general election of 2019, the Nizamabad constituency in Telangana state found itself in an unprecedented situation with a record 185 candidates competing for one seat. Most of these candidates were local farmers who saw the election as a platform for raising awareness about local issues, particularly the perceived lack of government support for guaranteeing minimum support prices for their crops. More than 185 candidates had in fact contested elections from a single constituency in a handful of elections in the past. The Election Commission of India (ECI) had declared them to be "special elections" where it made exceptions to the original election schedule to accommodate the large number of candidates. However, in the 2019 general election, the ECI made no such exceptions, announcing instead that polling in Nizamabad would be conducted as per the original schedule and results would be declared at the same time as the rest of the country. This presented a unique and unexpected challenge for Rajat Kumar, the Telangana Chief Electoral Officer (CEO) and his team. How were they to conduct free and fair and elections within the mandated timeframe with the largest number of electronic voting machines (EVMs) ever deployed to address the will of 185 candidates in a constituency with 1.55 million voters from rural and semi-urban areas? Case A describes the electoral process followed by the world's largest democracy to guarantee free and fair elections. It concludes by posing several situational questions, the answers to which will determine whether the polls in Nizamabad are conducted successfully or not. Case B, which should be revealed after students have had a chance to deliberate on the challenges posed in Case A, describes the decisions and actions taken by Kumar and his team in preparation for the Nizamabad polls and the events that took place on election day and afterward.

    Learning Objective

    To demonstrate how a quantitative approach to decision making can be used in the public policy domain to achieve end goals. To learn how resource allocation decisions can be made by understanding the scale of the problem, the various resource constraints, and the end goals. To discover operational innovations in the face of regulatory and technical constraints and complete the required steps. To understand the multiple steps involved in conducting elections in the Indian context.

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    ₹399.00
  4. Career Dilemma of a Next-Gen Family Member - The Case of Lavanya Nalli
    OB and Leadership Career Dilemma of a Next-Gen Family Member - The Case of Lavanya Nalli

    The case, set in 2016, follows Lavanya Nalli, a fifth-generation member of the Nalli family business, as she contemplates a critical decision about her future. Nalli Silks, an Indian ethnic wear retailer, had built an enviable reputation for quality and customer orientation over 90 years. As a female member of a conservative family business, she was not expected to enter the business and play an active role in it. Yet, she joined Nalli Silks after earning a degree in engineering and planned and pursued her own induction and learning in the firm. Over the next couple of years, she displayed her entrepreneurial drive by conceptualizing and setting up a successful business within the larger business. However, sensing that there were limited avenues within the firm to feed her ambition and keenness to learn and grow, she left India for the United States to pursue an MBA at Harvard Business School. After graduating, she worked at McKinsey, a leading consulting firm. In 2014, Lavanya returned to India and joined Myntra, a rapidly growing Indian fashion e-commerce company. These experiences provided her with rich and varied insights and perspectives. After seven years away, she was considering returning to the Nalli group with tentative plans of setting up a separate e-commerce vertical from scratch. Three generations of her family - her grandfather, her father and her brother - were active in the business and held independent charge of different parts of the Nalli group. There were serious reservations within the family and the organization about Lavanya's proposal to venture into e-commerce. She herself had some concerns about the larger strategy and set-up of the business, such as the absence of a leadership pipeline and inattention to market trends. The case closes with her reflections and questions on the way forward.

    Learning Objective

    Understand how next-gen family members approach career choices and how this influences their enterprises. Appreciate the challenges of balancing values and aspirations among family, business and individual next-generation family members. Comprehend how next-generation family members can successfully build careers within an existing family business by being entrepreneurial without crossing value boundaries. Learn what family businesses can do to attract / retain next-generation family members.

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    ₹399.00
  5. Converting Adversity into An Advantage - Chiranjeev Restaurants and Foods
    Case Collection Converting Adversity into An Advantage - Chiranjeev Restaurants and Foods

    Set in January 2020, this case explores the journey of Praful Chandawarkar, the founder director of Chiranjeev Restaurants and Foods Private Limited, and his core team as they transform their business. After a successful career as an investment banker, Chandawarkar, and his wife, Cheeru, a highly talented chef, decided to pursue their passion and embark on the journey of entrepreneurship. In 1997, they established Malaka Spice, a restaurant specializing in Southeast Asian cuisine, in Pune. Over the course of a decade, they expanded rapidly across multiple cities in India. However, Chandawarkar confronted a personal tragedy when his wife succumbed to cancer. This loss made him take a step back to reflect and reevaluate his approach, crystallizing his personal belief that the primary purpose of an enterprise must be the well-being of people. He realized that he needed not only personal transformation as a leader but also a shift in his approach. Seeking the guidance of a leadership coach, he underwent a personal transformation and introduced new work practices to enhance both employee and organizational performance. He placed a strong emphasis on collective well-being and introduced business practices aimed at enhancing the well-being of all stakeholders, both within and outside the organization. The case presents the story of how Chandawarkar and his team changed their approach and work practices, which led to significant changes such as diversification of the group and accelerated growth. The case concludes with the challenge faced by the organization, especially within the context of the hospitality industry, as the threat of lockdowns during the COVID-19 pandemic looms large.

    Learning Objectives

    • Understand the challenges faced by an entrepreneur in scaling the business and modifying practices to manage the business effectively
    • Recognize how self-awareness help leaders change their leadership style and work methods
    • Learn how the organization used practices based on the Arthashastra for effective organizational functioning
    • Understand the entrepreneurial mindset and how it helps in managing the business effectively
    • Understand the leadership mindset of collective well-being
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    ₹399.00
  6. Aadhaar: The Digital Multiplier of the Indian Economy
    OB and Leadership Aadhaar: The Digital Multiplier of the Indian Economy

    This case study underscores the complex problem-solving using digital transformation and associated change management. The case was set at the beginning of 2022 when the Chief Executive Officer of the Unique Identification Authority of India (UIDAI) reflected on the digital transformation enabled by the implementation of Aadhaar, a unique 12-digit identity number every Indian resident can apply for. The case study describes the various phases of the implementation and its consequent multiplier effect on the country. Given the immense success of Aadhaar (deployed across about 1.3 billion residents) and its pivotal role in India's digital journey, implying benefits for the public and private sectors, it is important to contemplate on the next steps for its future.

    Learning Objective

    • Understand complex problem-solving and the associated multiplier effect.
    • Decode long-term implications of digital transformation for public and private sector benefits.
    • Appreciate complex projects' challenges, design, and implementation involving multiple stakeholders from different backgrounds.
    • Assess the social impact of a mega project such as Aadhaar, which played a key role in digitalizing the Indian service infrastructure.
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    ₹399.00
  7. Panchkula Information Technology Park
    Finance Panchkula Information Technology Park

    The Haryana Urban Development Authority (HUDA) had invited proposals for developing an Information Technology (IT) Park near the township of Panchkula in northern India. Sreeni Iyer, a partner at AMII Advisors, was considering a bid for this project in partnership with LIRA Developers, a public company. The fact that the Haryana state government had initiated this project suggested that regulatory approvals would not be a hurdle. However, the exit price and exit options needed to be carefully assessed by Iyer and his team.

    Learning Objectives

    The pedagogical objectives of the case are to

    1. Understand the determinants of risk and return in commercial real estate,
    2. Understand how capitalization rates are used to determine the value of commercial real estate projects and
    3. Understand how an exit decision is complicated by a partnership with a developer.
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    Published: Nov 26, 2023
    ₹399.00
  8. Organo: Scaling Sustainable Eco-Habitats
    Marketing Organo: Scaling Sustainable Eco-Habitats

    Hyderabad-based real estate developer Organo, led by Nagesh Battula and Vijay Durga, aimed to disrupt the market with their third project, Organo Damaragidda, focusing on eco-friendly living in Telangana. Following the success of their previous projects, Naandi and Antharam, Organo faced challenges in reaching their target audience for Damaragidda. This case study talks about how they navigate the difficult path of marketing a niche product to new market segment.

    Learning Objectives

    To understand how to build a sustainable built environment going against the typical mindset of a real estate developer. To understand the importance of community in a sustainable built environment. To understand the mindset of a sustainable marketer and the communication tools he or she uses to reach out to the target segment.

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    ₹399.00

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