We use cookies to make your experience better. To comply with the new e-Privacy directive, we need to ask for your consent to set the cookies. Learn more.
Operations Management
Technology Decision-Making in a Semi-Urban ICU: An Intensivist's Dilemma
Published:
Jan 10, 2021
Set in April 2017, this case centers around the digital technology dilemma facing the protagonist Dr. Vimohan, the chief intensivist of Prashant Hospital. The case describes the critical challenges afflicting the intensive care unit (ICU) of the hospital. It then follows Dr. Vimohan as he visits the Bengaluru headquarters of Cloudphysician Healthcare, a Tele-ICU provider. The visit leaves Dr. Vimohan wondering whether he can leverage the Tele-ICU solution to overcome the challenges at Prashant Hospital. He instinctively knew that he would need to use a combination of qualitative and quantitative analysis to resolve this dilemma.
Learning Objective
The case study enables critical thinking and decision-making to address the business situation. Assessing the pros and cons of a potential technology solution, examining the readiness of an organization and devising a framework for effective stakeholder and change management are some of the key concepts. Associated tools include cost-benefit analysis, net present value (NPV) analysis, force-field analysis, and change-readiness assessment, in addition to a brief discussion on SWOT analysis.
Pub Date:
Jan 10, 2021
Discipline:
Operations Management
Subjects:
Change management, Decision making, Emerging technologies, Operations and supply chain management, Process improvement, Project management, Technology and analytics
Source:
Indian School of Business
Product #:
ISB247-PDF-ENG
Industry:
Healthcare sector
Geography:
India
Length:
8 Page(s)
₹399.00