Scaling Digital Transformation: Growing LVPEI's eyeSmart Electronic Medical Record (EMR) System

The case explores the journey of developing and implementing an electronic medical record (EMR) solution across the vast LVPEI network. The leadership team at LVPEI decided to take the unconventional approach of developing the EMR solution in-house and chose Anthony Vipin Das, an ophthalmologist with a flair for information technology (IT), to head this development project. The case is set in 2017 and illustrates the challenges that Das, Consultant Ophthalmologist at LVPEI, faced and overcame in developing and implementing the eyeSmart EMR software. Although LVPEI had expertise in developing and implementing eye care solutions both inside and outside India, it needed a fresh strategy for developing and scaling up eyeSmart EMR. With the efforts of Das and his team, eyeSmart EMR was successfully implemented within the LVPEI network. The case ends with Das considering different options for the evolution of eyeSmart EMR.

Learning Objectives

1. To compare the digital landscape of hospitals in India with that of developed nations
2. To understand the nuances of implementing a digital transformation project in a healthcare setting
3. To understand the mindset of actors driving successful digital transformation projects
4. To understand the strategic options available for scaling digital transformation
5. To understand the entrepreneurial drivers in an organization