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Operations Management Adopting Remote Patient Monitoring at Robustus HealthRobustus Health, a leading hospital network in the Midwest, faces operational challenges such as high patient readmission rates, staffing shortages, and bed capacity issues. With the healthcare industry's shift toward value-based payment models, reducing readmissions while maintaining quality care has become a priority. To address this, Robustus launched a pilot Remote Patient Monitoring (RPM) program in partnership with CareSignal, targeting COPD patients. The pilot demonstrated notable success, reducing readmission rates by 8-12%, increasing patient retention to 80% after one year, and improving cost efficiency. However, scaling the RPM initiative across Robustus' hospital network presents significant challenges. Key stakeholders, including clinical, IT, and nursing leaders, expressed concerns about seamless EMR integration, workflow disruption, operational sustainability amidst staffing shortages, and program adaptability for diverse patient populations. While RPM promises improved clinical outcomes, early intervention, and cost savings, its success depends on aligning with existing systems, ensuring staff adoption, and addressing patient engagement barriers. The case highlights critical considerations for enterprise-wide RPM adoption, including financial investment, data privacy, and operational models (centralized vs. decentralized). Robustus must strategically navigate these complexities to achieve clinical integration and long-term value while fostering stakeholder consensus.
Learning Objectives
- Analyze the role of RPM in achieving clinical integration and improving patient outcomes.
- Evaluate stakeholder concerns regarding the adoption of RPM technology.
- Assess the cost-benefit analysis of scaling RPM across hospitals.
- Identify the key implementation challenges and risks of RPM.
- Evaluate the capabilities of RPM solutions and compare their strengths and limitations for healthcare integration.
- Explore operational models (centralized vs decentralized) for RPM implementation.
Learn MorePublished: Dec 31, 2024₹399.00 -
Operations Management Meru Cabs - A Spectacular Growth Story
Set in August 2011, Meru Cabs ¾ A Spectacular Growth Story is a case that documents the design and positioning of a service business in India, where the service industry is the fastest growing and most competitive sector. It tracks how strategies, processes and technologies are integrated to reduce cost and offer world-class service. Specifically, it traces the factors that have contributed to making Meru Cabs (Meru) the largest taxi operator in India and third largest in the world. Success in the four major cities of India has given senior management the confidence to consider rollouts in other cities in India and abroad. However, the immediate focus is on improving service and reducing the cancellation rate in the cities where Meru currently operates. The case describes the design and implementation of the service from the twin perspectives of efficient service operation and customer orientation, and raises questions related to the expansion of the service to other Indian and global cities. It also takes into account such factors as cab reengineering, driver selection, cab assignment, cab maintenance and fleet maintenance for the proposed service improvement and extension.
Learning Objective
Learn MoreThe case can be used to explore how, in the service sector, costs are reduced, while simultaneously, technological investments are increased, which results in providing state-of-the-art service to customers. The case can be used effectively for MBA, EMBA or executive audiences in courses on operations management and strategy. The specific topics that can be addressed using this case include, service strategy, design of services, scalability of services and service operations.
Published: Nov 25, 2013₹399.00
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