articles and reports

With mobility sector at a crossroads. Aman Kumar, Co-Founder, KalaGato, says that where we go matters less than the means we take to get there.

Social-media and digital platforms are transforming lives like never before and crowdfunding is increasingly emerging as the new way to use these as tools to survive and thrive in challenging times. From calling for help to survive a life-threatening condition, to executing a business idea with funds from strangers, or funding higher studies abroad, to raising funds for the less fortunate during the prolonged pandemic, the power of people has never been so well-defined as it is now via crowdfunding platforms. These digital platforms are making lives easier for those in need and in numerous ways possible.

Even as the pandemic unfolds, we are witnessing new trends in consumer behaviour and healthcare delivery systems alike. Conventional paradigms have shifted—paving way for a hybrid model of treating patients. With a spike in digital consultations enabling doctors to go beyond their local patients, healthcare service providers seek to deliver a more equitable and accessible healthcare experience. Monika Sood, Co-founder and Partner, and leader of the healthcare advisory practice at Areté Advisors LLP, reflects upon the post-COVID future of healthcare, as both practitioners and stakeholders rejig their priorities to meet the changed market need.

Curious about how Finance-as-a-Service has transformed the way we bank, invest, or conduct a business? Learn how tech-focussed solutions are changing the Indian landscape from Ranjit Jha, MD & CEO, Rurash Financials.

Hear about the surge in the start-up ecosystem which is taking the world by storm, and how this space has evolved and adapted to the new normal. As both founders and investors continue to be important cogs in the wheel, there are best practices to be shared and new lessons to be learnt.

To be truly financially inclusive, it is important for digital payment applications to incorporate baseline design principles that would enable greater usability, writes Indradeep Ghosh, Executive Director, Dvara Research.

With growing commercialisation, is the healthcare industry losing its sheen? Does the triad of people, profits and planet have the power to go hand-in-hand? Dr B. Somaraju and Dr Rajeev Menon from AIG Hospitals delve into the cracks and reflect upon how strategic thinking and management can yield economically sustainable and viable solutions for the healthcare sector, when based on the tenets of knowledge-sharing, patient-centredness and teamwork.

In our podcast, Harish Mehta of NASSCOM talks about the power of a self-regulatory body capable of long-standing impact, identifying the key pillars necessary to uphold such an ecosystem.

If capital is the fuel for a successful business, the customer is definitely the engine that drives it. In a growing sector like e-commerce in India, with choices galore, the customer remains the king and a successful customer journey begins when you step right into the customer’s shoes to know their needs and expectations. Take a walk-through with Kishore Thota who shares his insights in this informative article on building successful customer journeys and fulfiling the needs of a customer by offering them a vast selection, at the right price as per their convenience.

Moving from an era of ‘scarcity’ to an era of ‘abundance’, Pankaj Rai, Group Chief Data & Analytics Officer, Aditya Birla Group outlines his 5C framework for leaders to lead dynamic teams.